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Important Travel Advice Regarding Coronavirus COVID-19 - Read More
Villa Kapella

COVID-19 Announcement

Dear guests & partners,

Now, more than ever, we are focused on the health and safety of our guests. During these difficult times humanity is going through and the great challenge we are all called upon to face after the outbreak of COVID-19, the Greek Government announced on May 2020, that all seasonal and city hotels openings will be postponed to June 1st, 2020, in order to prevent the spread of the coronavirus.

While our thoughts sincerely go out to the people around the world who have been affected by the coronavirus, and we appreciate the healthcare workers, communities and governments on the front line in this battle, we are vigilantly monitoring the COVID-19 situation around the clock and keep updated to all the guidelines available with the utmost level.

More specific to our property, is unfortunately that like you, our studios & apartments/small family business is also largely suffering from the consequences. It is our true intention to provide realistic solutions to our guests at the best of our ability. We also want to stress the fact that we do not intend to take advantage of this situation, but we have to consider the necessity to keep our operations running in order to be able to serve you again in the future.

For now (12th of May 2020) no case of Covid-19 has been detected on Corfu, but we assure you that we boost our hygiene standards following all the measures and guidance from the authorities and we will do all that we can to help, making your stay as worry-free as possible.

We hope this situation will become an opportunity for a better future for all of us on this planet with more environmental awareness. When this distressing era will come to an end, we will be here, remaining a desirable destination.

Kindest Regards,

ANNAMIE DOUKAKIS
Owner

 


 

Update on health & safety practices and changes to our cancellation policy due to new coronavirus pandemic (COVID-19)

 

YOUR TRAVEL SAFETY
Health and safety has always been our priority. To prevent the spread of coronavirus, we have taken all the necessary additional measures and followed the official instructions issued by the World Health Organisation (WHO) in consultation with the Ministry of Health of Greece and all relevant bodies.

We would like to inform you that we have prepared a Crisis Management Plan to limit the spread of coronavirus, and protect our staff, our partners, and our guests.

More specifically we are proceeding to the following measures:

  • Adoption of prevention and protection directives (based on the World Health Organisation and the Greek Ministry of Health)
  • Provision of consumables (antibacterial hand sanitisers, masks, disposable gloves, etc.)
  • Disinfection of rooms and common areas
  • Frequent cleaning of communal areas
  • Develop a plan for action in the event of a coronavirus incident
  • Change of the cancellation policy

Villa Kapella waits for the new official announcement of the greek government in order to be operating as normal from June 2020. With safety as our main priority, we will be taking every precaution in order for our guests to feel safe when visiting or staying in our guest house.

Realising that we are going through a period of intense uncertainty, please do not hesitate to contact us for any questions you may have at info@villakapella.com.


YOUR TRAVEL FLEXIBILITY
We at Villa Kapella are committed to offering you flexible booking options. Given these unique circumstances, we are making additional adjustments to our booking policies to ease any of your concerns. Thus, we encourage you to advise the World Health Organisation, your local health authority and our team when making your travel plans.

State Guidelines: In regions affected by government-issued travel restrictions, we will continue to waive change fees or offer a Credit Voucher with the full refund within a time frame of 18 months from the initial arrival date.

If you need to adjust your reservations, please contact us at info@villakapella.com.

If you need to adjust your reservations made through another travel site or any other travel channel, please contact them for information and further assistance.

If your trip has been affected or you are considering to cancel your stay please read the following:

No-Show: Without notification or proper cancellation, the full fee of the stay will be charged as usual.

Cancelation & Credit Voucher Request
Please check the most actual travel-restrictions to see possibilities of resuming your travel. We trust that you have carefully considered your travel options before canceling. Your credit may be denied if cancelled without valid cause/reason.

The credit voucher is:

– Based on value in EUR/€ currency

– Exclusively applicable on DIRECT hotel reservations

– Non-refundable and not exchangeable for cash

– Primarily for personal use, but also available to direct family members. (i.e. partner or child)

– If not fully utilized for a reservation it will lose its excess value

– Not applied on additional services that normally require a surcharge (for example: transfers, car rental etc.)

Reservation using a credit voucher:

– New reservation must be placed within 18 months from initial stay-date

– Credit voucher can only be applied for 1 continuous stay

– Minimum length of stay may apply for peak season dates

– If new stay dates have higher rates, additional payment might be required

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We reserve the right to change the policy above in light of new information or travel restrictions. Please visit our website for the most up-to-date information and for additional details about availability.

 

Updated: 12th of May 2020

 


 

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